Who we are
Open Water Development Ltd is a leadership development consultancy registered at:
I-Centre MPA NP-105, I-Centre Howard Way Newport Pagnell England MK16 9PY
Company registration number: 06571756
Open Water Development Ltd acts as the data controller responsible for processing personal information as described in this policy.
What information do we collect?
We collect personal information that you provide to us or that we obtain through your use of our services. This may include:
→ First and last name
→ Postal address
→ Telephone number
→ Email address
→ Job title
→ Company name and address
→ Payment information, where applicable
→ IP address
→ Geographical location when accessing our website
We may also collect information about your interactions with our website, your device, browser and tablet type, and cookies where you have consented to their use.Cookies are used to monitor website visits and are not used to store personal details.
How do we collect information from you?
→ We may obtain your information in several ways:When you contact us by telephone, email, website or in person.
→ Through third-party email applications, where you have consented to sharing your details.
→ When you subscribe to, enquire about or purchase our services.
→ When your employer provides your information in connection with your participation in an Open Water programme.
Why do we collect personal data?
We collect and process personal information to:
→ Respond to requests for information.
→ Contact you where necessary to provide our services.
→ Deliver the services you have requested.
→ Inform you about changes to our services.
→ Comply with legal requirements.
Sharing your personal data
Open Water Development Ltd only shares personal information with third parties when necessary to deliver agreed services or when legally required.
How long do we keep your data?
We retain personal information only for as long as necessary.Retention periods depend on our legal obligations, contractual arrangements, your consent and our legitimate business interests.
Purchases
When you purchase training, development or consultancy services, we retain the relevant transaction information for six years after the end of the financial year in which the purchase was made.This is necessary to meet our legal obligations relating to tax records.
Enquiries
Unless you consent to further communications, information collected through an enquiry is retained for the time needed to respond to and resolve that enquiry, followed by an additional 12 months.The information is then deleted.
Diagnostics and Assessment Results
Diagnostic information, including assessment results, may be retained for benchmarking purposes for up to 10 years from the date of the engagement.
How do we use your data?
Information about your interactions with Open Water may be used to evaluate and improve the relevance and quality of our products and services.We do not use automated profiling or automated decision-making.
Open Water alumni
Information relating to alumni is retained for seven years following graduation from an Open Water programme.A record of your alumni status will also be maintained.
How do we protect your data?
Open Water Development Ltd takes the protection of personal information seriously. We implement appropriate safeguards to help prevent:
→ Misuse of personal information
→ Loss of information
→ Unauthorised access
→ Unwanted disclosure
→ Unlawful alteration of data
If you believe your information is not being adequately protected or suspect that it has been misused, please contact:hello@open-water.com
What are your rights?
Subject to applicable limitations, you have the following rights regarding your personal information.
→ Right of access
You can request a copy of the information we hold about you and an explanation of how it is used.
Right to rectification, erasure and restrictionYou can request that we correct inaccurate information, delete your information or restrict its processing where appropriate.
→ Right to object
You may object to the processing of your personal information in certain circumstances, including where processing is based on our legitimate interests, involves direct marketing or is carried out for research or statistical purposes.
→ Right to withdraw consent
You can withdraw your consent to the use of your information. Our non-operational communications include an unsubscribe link, allowing you to update your preferences or stop receiving communications at any time.
→ Right to data portability
You can request your personal information in a commonly used, machine-readable format so that it can be transferred to another data controller.
In some circumstances, we may be unable to provide some or all of the requested information, particularly where doing so would compromise another person's confidentiality.
Contact details
If you have questions or concerns about how your personal information is collected, stored or processed, please contact Open Water Development Ltd's designated Privacy Protection Officer.
Privacy Protection Officer: Marika Cysouw
Email: marika@open-water.com
You also have the right to submit a complaint to the relevant supervisory authority.In the United Kingdom, this is the Information Commissioner's Office (ICO).Website:
https://ico.org.uk 
